What you'll learn?
Setting Yourself up for Success
Understanding your new role as a supervisor
Making a change or letting go: Working with the three phases of change
Recognizing common challenges and pitfalls to avoid
Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers
Motivating Others
Understanding what motivation is
Understanding what motivates each and every one of your direct reports
Creating Performance Plans and Professional Development Plans which address individual motivation
Managing Employee Performance
Setting SMART goals for yourself and others
Using a five-step model to train your employees
Giving and receiving supportive and corrective feedback
Managing Up
Understanding and adapting to your manager’s style
Anticipating your manager’s needs and fulfilling them
Developing the best possible relationship with your manager
Communication Skills
Demonstrating active listening to show understanding and check content
Asking questions that uncover valuable information and strengthen the relationship
Great Performance Through Coaching
Demonstrating giving and receiving feedback constructively
Assessing your own strengths and development needs as a coach
Asking questions that increase employees’ self-awareness and accountability
Delegating Effectively
Creating a plan for delegation and using this process to assign key tasks
Overcoming your fears of turning over responsibility and authority
Handling Conflict with Ease
Knowing your conflict-handling styles
Developing the right conflict approach for each individual and situation
Managing Your Time
Applying the time priority model to workplace tasks
Managing and protecting your time to get more of the right things done
Overview of the webinar
Making the Transition from Staff Member to Supervisor
Management Skills for New Supervisors
Confronting the Tough Stuff: Managing “Difficult” People
New supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.
You will learn the skills you need to plan, prioritize and execute effectively each and every day. Putting into practice both the “hard stuff” and soft stuff” will help you meet new challenges with increased confidence, respect and power.
One of the toughest parts of a manager’s job is dealing with and turning around problem employees. The solutions aren’t “textbook”, yet in this Webinar, you will gain skills and tools for solving problems and making decisions, especially when dealing with those who challenge you the most.
Why should you attend?
By participating, you will be able to more effectively:
- Understand how to approach an intact team as their new supervisor
- Develop your own management game plan
- Motivate your direct reports
- Coach for improved performance
- Think and act strategically
- Plan and prioritize your time
- Handle difficult conversations
- Listen actively and effectively
- Create a motivational environment using feedback and reinforcement to guide and motivate behavior
- Effectively deal with “difficult” people
Would you like to gain and build confidence in your ability to manage effectively?
What about your ability to motivate others who previously were your peers?
How about learning a management game plan?
Would you like your team to improve performance?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!
About the speaker
Years of Experience: 15+ years
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Syst